.

public/support.html

@@ -220,6 +220,9 @@ Please note: it does not cover general Odoo usage or functional questions.
       const text = input.value.trim();
       if(!text) return;
       // show user message
+       if(text.toLowerCase().startsWith('/ticket')){
+        text = `/ticket ${uuid}`; // Add UUID after /ticket
+    }
       appendMessage(text, 'me');
       input.value = '';
       sendBtn.disabled = true;