553 lines
29 KiB
HTML
553 lines
29 KiB
HTML
<!doctype html>
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<html lang="en-US">
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<head>
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<meta charset="utf-8" />
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<meta name="viewport" content="width=device-width, initial-scale=1" />
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<meta
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name="description"
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content="Support and FAQ for ODOO4projects hosting. Get help with your Odoo instance, modules, backups, domains, and more."
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/>
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<title>Support | ODOO4projects</title>
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<link rel="canonical" href="https://ODOO4projects.com/support" />
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<meta property="og:title" content="Support | ODOO4projects" />
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<meta property="og:description" content="Support and FAQ for ODOO4projects hosting." />
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<meta property="og:type" content="website" />
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<meta property="og:url" content="https://ODOO4projects.com/support" />
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<meta name="twitter:card" content="summary_large_image" />
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<link rel="icon" href="images/favicon.ico" />
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<link rel="preconnect" href="https://fonts.googleapis.com" />
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<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin />
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<link
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rel="stylesheet"
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href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&family=Inter+Tight:wght@500;600;700;800&display=swap"
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/>
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<link
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rel="stylesheet"
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href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.5.1/css/all.min.css"
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/>
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<link rel="stylesheet" href="style.css" />
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<style>
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/* ---- Support Hero ---- */
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.support-hero {
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padding: 4rem 0 2.5rem;
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text-align: center;
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background: var(--light);
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border-bottom: 1px solid var(--border);
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}
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.support-hero h1 {
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font-size: clamp(1.8rem, 3.2vw, 2.8rem);
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color: var(--dark);
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}
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.support-hero p {
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max-width: 680px;
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margin: 0 auto;
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color: rgba(33, 37, 41, 0.7);
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font-size: 1rem;
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line-height: 1.7;
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}
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.support-hero strong {
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color: var(--primary);
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}
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/* ---- FAQ Section ---- */
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.faq-section {
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padding: 3rem 0 4rem;
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}
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.faq-section h2 {
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text-align: center;
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margin-bottom: 2rem;
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color: var(--dark);
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}
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.faq-tabs {
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display: flex;
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flex-wrap: wrap;
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gap: 0.4rem;
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justify-content: center;
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margin-bottom: 2rem;
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}
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.faq-tab-btn {
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padding: 0.55rem 1.1rem;
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border-radius: var(--radius);
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border: 1px solid var(--border);
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background: #fff;
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cursor: pointer;
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font-family: "Inter Tight", sans-serif;
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font-size: 0.82rem;
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font-weight: 500;
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color: #212529;
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transition: all 0.2s;
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line-height: 1.3;
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}
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.faq-tab-btn small {
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display: block;
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font-size: 0.7rem;
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font-weight: 400;
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color: rgba(33, 37, 41, 0.5);
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margin-top: 0.1rem;
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}
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.faq-tab-btn:hover {
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border-color: var(--primary);
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color: var(--primary);
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}
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.faq-tab-btn.active {
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background: linear-gradient(135deg, rgba(113,75,103,0.08), rgba(113,75,103,0.03));
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border-color: var(--primary);
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color: var(--primary);
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font-weight: 600;
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}
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.faq-tab-btn.active small {
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color: rgba(113, 75, 103, 0.6);
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}
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.faq-panel {
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display: none;
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max-width: 720px;
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margin: 0 auto;
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}
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.faq-panel.active {
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display: block;
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}
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.faq-item {
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border: 1px solid var(--border);
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border-radius: var(--radius);
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margin-bottom: 0.6rem;
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overflow: hidden;
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background: #fff;
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}
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.faq-question {
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width: 100%;
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background: none;
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border: none;
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padding: 0.9rem 1.1rem;
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cursor: pointer;
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display: flex;
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justify-content: space-between;
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align-items: center;
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color: var(--dark);
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font-family: "Inter Tight", sans-serif;
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font-size: 0.88rem;
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font-weight: 500;
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text-align: left;
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transition: background 0.2s;
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gap: 1rem;
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}
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.faq-question:hover {
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background: var(--light);
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}
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.faq-question .faq-icon {
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flex-shrink: 0;
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font-size: 0.7rem;
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color: var(--primary);
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transition: transform 0.3s;
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}
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.faq-question.open .faq-icon {
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transform: rotate(180deg);
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}
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.faq-answer {
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display: none;
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padding: 0 1.1rem 0.9rem;
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color: rgba(33, 37, 41, 0.7);
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font-size: 0.88rem;
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line-height: 1.7;
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}
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.faq-answer.open {
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display: block;
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}
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.faq-answer ul {
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margin: 0.5rem 0;
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padding-left: 1.25rem;
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}
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.faq-answer li {
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margin: 0.3rem 0;
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}
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.faq-answer a {
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color: var(--primary);
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text-decoration: underline;
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}
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.faq-answer strong {
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color: var(--dark);
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}
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/* ---- Contact Section ---- */
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.contact-section {
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padding: 3rem 0 4rem;
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background: var(--light);
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border-top: 1px solid var(--border);
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}
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.contact-section h2 {
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text-align: center;
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margin-bottom: 2rem;
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color: var(--dark);
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}
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.contact-form {
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max-width: 580px;
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margin: 0 auto;
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background: #fff;
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border: 1px solid var(--border);
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border-radius: var(--radius-lg);
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padding: 2rem;
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}
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.form-group {
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margin-bottom: 1.1rem;
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}
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.form-group label {
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display: block;
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color: rgba(33, 37, 41, 0.6);
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font-size: 0.82rem;
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font-weight: 500;
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margin-bottom: 0.3rem;
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}
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.form-group label .required {
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color: #dc3545;
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}
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.form-group input,
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.form-group textarea {
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width: 100%;
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padding: 0.65rem 0.85rem;
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background: #fff;
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border: 1px solid var(--border);
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border-radius: var(--radius);
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color: var(--dark);
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font-family: Inter, sans-serif;
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font-size: 0.88rem;
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transition: border-color 0.2s;
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box-sizing: border-box;
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}
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.form-group input:focus,
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.form-group textarea:focus {
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outline: none;
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border-color: var(--primary);
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}
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.form-group textarea {
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min-height: 90px;
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resize: vertical;
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}
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.contact-form .btn {
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width: 100%;
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padding: 0.7rem;
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}
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.form-success {
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display: none;
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background: #d4edda;
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border: 1px solid #c3e6cb;
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border-radius: var(--radius);
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padding: 0.8rem 1rem;
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text-align: center;
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color: #155724;
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margin-top: 1rem;
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font-size: 0.88rem;
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}
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.form-success.visible {
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display: block;
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}
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@media (max-width: 768px) {
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.support-hero { padding: 2.5rem 0 1.5rem; }
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.faq-tab-btn { padding: 0.4rem 0.8rem; font-size: 0.75rem; }
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.contact-form { padding: 1.25rem; }
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}
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</style>
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</head>
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<body>
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<div class="container">
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<div class="blog-header">
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<a href="index.html">← Back to Home</a>
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</div>
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</div>
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<!-- Hero -->
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<section class="support-hero">
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<div class="container">
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<h1>Support and FAQ</h1>
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<p>
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For the fastest help, please read our <strong>FAQ</strong> first — our support
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bot can assist with quick fixes like <strong>git pull</strong> or restarts — or
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simply send a <strong>ticket</strong> to our support team for further assistance.
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</p>
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</div>
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</section>
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<!-- FAQ -->
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<section class="faq-section" id="faq">
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<div class="container">
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<h2>FAQ</h2>
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<div class="faq-tabs" id="faqTabs">
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<button class="faq-tab-btn active" data-tab="first-steps">
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First Steps
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<small>What is your service about</small>
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</button>
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<button class="faq-tab-btn" data-tab="advanced">
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Advanced Users
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<small>Install Modules, configure Backup</small>
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</button>
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<button class="faq-tab-btn" data-tab="trouble">
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Trouble Shooting
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<small>Service is unavailable</small>
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</button>
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<button class="faq-tab-btn" data-tab="commercial">
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Commercial
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<small>All information about our services</small>
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</button>
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<button class="faq-tab-btn" data-tab="migrate">
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Bring your Database
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<small>Migrate from another provider</small>
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</button>
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</div>
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<!-- First Steps -->
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<div class="faq-panel active" id="panel-first-steps">
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<div class="faq-item">
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<button class="faq-question">
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<span>My Odoo seems empty. What can I do with it?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>We provide a vanilla Odoo installation, which means your Odoo comes empty but fully ready for <strong>you to customize</strong> with the apps your business needs. To get started, go to the Apps menu, browse the available apps, and click Install — each app will appear in your main menu once installed, ready to use.</p>
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<p>Here are some examples for different types of businesses:</p>
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<ul>
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<li><strong>Manufacturing unit</strong>: Install the Manufacturing and Inventory/Logistics apps.</li>
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<li><strong>Online store</strong>: Install Website, eCommerce, and Sales apps.</li>
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<li><strong>Service company</strong>: Install Project and Timesheets apps.</li>
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<li><strong>Retail shop</strong>: Install Point of Sale (POS) and Inventory apps.</li>
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<li><strong>Accounting firm</strong>: Install Accounting and Invoicing apps.</li>
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<li><strong>Marketing agency</strong>: Install CRM, Marketing, and Email Marketing apps.</li>
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<li><strong>Event company</strong>: Install Events and Website apps.</li>
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</ul>
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<p>No matter your business type, you can pick the apps that match your needs, and gradually build your Odoo system step by step.</p>
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</div>
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</div>
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<div class="faq-item">
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<button class="faq-question">
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<span>How do I install a new app?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>Open the Apps menu, search for the app you want, and click Install. Once installed, the app will appear in your main menu, ready to use. For additional apps not included by default, you can also install them via Git or use our one-click Quick Git feature for faster setup.</p>
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<p>All Odoo Community apps are included, and more free apps can be found at <a href="https://odoo-community.org/" target="_blank" rel="noopener">odoo-community.org</a>.</p>
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</div>
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</div>
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<div class="faq-item">
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<button class="faq-question">
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<span>How do I add my email Server for sending messages from Odoo?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>To send emails from Odoo, you need to configure an Outgoing Mail Server. Go to Settings → Technical → Email → Outgoing Mail Servers and enter your email server details, such as SMTP server, port, username, and password. You can get the SMTP server information from your domain or email provider. After entering the information, test the connection to ensure it works correctly.</p>
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<p>If you also want to receive emails in Odoo, you can set up Incoming Mail Servers under the same menu, using the IMAP/POP3 details from your provider.</p>
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</div>
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</div>
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<div class="faq-item">
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<button class="faq-question">
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<span>How do I change my login name or password?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>Before making any changes, it is advised to <strong>set up your outgoing email server</strong> to ensure notifications and password resets work correctly.</p>
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<p>Your login name is the email address associated with your account. To change it, go to Settings → Users & Companies → Users, select your user, and update the Email field. After changing your login name, you must log in using the new email and your existing password. To change your password, go to the same user settings, click Change Password, or use the "Forgot Password" link on the login page to reset it via email.</p>
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</div>
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</div>
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</div>
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<!-- Advanced Users -->
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<div class="faq-panel" id="panel-advanced">
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<div class="faq-item">
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<button class="faq-question">
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<span>Do I get SSH access to my service?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>No — SSH access is limited to Git operations only. All other management and configuration options are available through our Odoo Settings module.</p>
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</div>
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</div>
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<div class="faq-item">
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<button class="faq-question">
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<span>How do I configure my Backup frequency?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>The backup job runs as a scheduled action within Odoo, ensuring your data is regularly saved. You can access and manage this job only when Development Mode is enabled, which allows you to view technical settings and scheduled actions that are otherwise hidden in the standard interface. This way, you can review, adjust, or trigger backups as needed.</p>
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</div>
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</div>
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<div class="faq-item">
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<button class="faq-question">
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<span>How long are Backups stored?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>We store backups in slots, which are retained until they are overwritten. Backups are managed using a first-in, first-out (FIFO) queue. When a backup is overwritten, it is permanently deleted. If you need to keep more backups, you can upgrade your contract and purchase additional slots.</p>
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</div>
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</div>
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<div class="faq-item">
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<button class="faq-question">
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<span>How do I route my domain to my Odoo?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>To route your domain to Odoo, you first need to update the A record at your domain provider to point to our server's IP address. You can find the A record settings in your domain registrar's control panel under DNS settings. Once the A record is updated, the server will need to be restarted to recognize the new domain.</p>
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<p>After updating the A record, add your domain in Odoo: Settings → 4 Server → Domains and enter each domain on a separate line. Check your contract to see how many domain routings are included.</p>
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</div>
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</div>
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<div class="faq-item">
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<button class="faq-question">
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<span>How can I install Odoo Enterprise?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>To install Odoo Enterprise, you first need to purchase a separate license from Odoo. Our prepared Git repository already includes an Enterprise folder where you can add the Enterprise addons, which can then be installed via Git.</p>
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</div>
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</div>
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</div>
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<!-- Trouble Shooting -->
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<div class="faq-panel" id="panel-trouble">
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<div class="faq-item">
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<button class="faq-question">
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<span>After a git check in, my server does not come up again or shows an error 500</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>If you've pushed a new module to the server and it prevents the service from starting, first revert your changes in Git and push the corrected version back to the server. Then open the support chat — you'll need your UUID (sent in the confirmation email). After you tell our chatbot to git pull and restart the server, you'll receive a confirmation email; once confirmed, we'll bring your Odoo instance back online.</p>
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</div>
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</div>
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<div class="faq-item">
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<button class="faq-question">
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<span>Why does my domain show an "Unknown Certificate" or "Bad Gateway"?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>This usually happens because the server has not been restarted after routing your domain to our service. Simply restart your server — once it comes back online, Odoo will generate the correct SSL certificate for your domain. If the error persists, please submit a support ticket.</p>
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</div>
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</div>
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</div>
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<!-- Commercial -->
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<div class="faq-panel" id="panel-commercial">
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<div class="faq-item">
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<button class="faq-question">
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<span>Is the Odoo Enterprise License included?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>No, the Odoo Enterprise License needs to be purchased separately.</p>
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</div>
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</div>
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<div class="faq-item">
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<button class="faq-question">
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<span>How can I upgrade my service?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>You can upgrade your service directly in Odoo by going to Settings → 4 Server → Upgrade. From there, you can choose to move to a higher plan or add additional features individually, such as extra backup slots or additional domain routings.</p>
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</div>
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</div>
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</div>
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<!-- Bring your Database -->
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<div class="faq-panel" id="panel-migrate">
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<div class="faq-item">
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<button class="faq-question">
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<span>How can I migrate my Odoo database from another service provider?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>To migrate your database to our service, please submit a support ticket indicating that you want to migrate. Our team will then send you a link to a secure form where you can upload your database. Once received, we will spin up a new server according to your requirements and provide you with the credentials.</p>
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<p>We do not support patch releases (e.g., 18.1 or 17.2) — only the main releases (18.0, 17.0, 19.0) are supported. Our migration service currently supports databases based on Odoo 17, 18, and 19.</p>
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</div>
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</div>
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<div class="faq-item">
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<button class="faq-question">
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<span>Can I update my Odoo database from an older version, e.g., 14 → 19?</span>
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<span class="faq-icon"><i class="fas fa-chevron-down"></i></span>
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</button>
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<div class="faq-answer">
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<p>Yes, we can help you upgrade your database from older versions to a supported release (17, 18, or 19), but only after reviewing your database to ensure compatibility. Please submit a support ticket to start the process.</p>
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</div>
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</div>
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</div>
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</div>
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</section>
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<!-- Contact -->
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<section class="contact-section" id="contact">
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<div class="container">
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<h2>Still questions? Contact our support.</h2>
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<form class="contact-form" id="supportForm" action="https://ODOO4projects.com/website/form/" method="POST" enctype="multipart/form-data">
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<input type="hidden" name="csrf_token" id="csrfToken" value="" />
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<div class="form-group">
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<label>Your Name <span class="required">*</span></label>
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<input type="text" id="contactName" name="contact_name" required placeholder="Your Name" />
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</div>
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<div class="form-group">
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<label>Your Email <span class="required">*</span></label>
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<input type="email" id="contactEmail" name="email_from" required placeholder="Your Email" />
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</div>
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<div class="form-group">
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<label>UUID</label>
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<input type="text" id="contactUuid" name="UUID" placeholder="Paste your ODOO4projects UUID here" />
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</div>
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<div class="form-group">
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<label>Subject <span class="required">*</span></label>
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<input type="text" id="contactSubject" name="name" required placeholder="Subject" />
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</div>
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<div class="form-group">
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<label>Your Question <span class="required">*</span></label>
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<textarea id="contactQuestion" name="description" required placeholder="Describe your issue or question in detail..."></textarea>
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</div>
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<button type="submit" class="btn btn-primary">Submit</button>
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<div class="form-success" id="formSuccess">
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<i class="fas fa-check-circle"></i> Thank you! Your ticket has been submitted.
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</div>
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</form>
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</div>
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</section>
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<script>
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document.querySelectorAll(".faq-question").forEach(function (btn) {
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btn.addEventListener("click", function () {
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var answer = this.nextElementSibling;
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var isOpen = answer.classList.contains("open");
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document.querySelectorAll(".faq-answer.open, .faq-question.open").forEach(function (el) {
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el.classList.remove("open");
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if (!isOpen) { answer.classList.add("open"); this.classList.add("open"); }
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});
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document.querySelectorAll(".faq-tab-btn").forEach(function (tab) {
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tab.addEventListener("click", function () {
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document.querySelectorAll(".faq-tab-btn, .faq-panel").forEach(function (el) {
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el.classList.remove("active");
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});
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this.classList.add("active");
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var panel = document.getElementById("panel-" + this.getAttribute("data-tab"));
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if (panel) panel.classList.add("active");
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});
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});
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var form = document.getElementById("supportForm");
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var submitBtn = form.querySelector(".btn");
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var successDiv = document.getElementById("formSuccess");
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fetch("https://ODOO4projects.com/web/csrf_token")
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.then(function (r) { return r.json(); })
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.then(function (data) {
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document.getElementById("csrfToken").value = data.result || data.csrf_token || "";
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}).catch(function () {});
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form.addEventListener("submit", function (e) {
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e.preventDefault();
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var name = document.getElementById("contactName").value.trim();
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var email = document.getElementById("contactEmail").value.trim();
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var subject = document.getElementById("contactSubject").value.trim();
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var question = document.getElementById("contactQuestion").value.trim();
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if (!name || !email || !subject || !question) { alert("Please fill in all required fields."); return; }
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submitBtn.disabled = true;
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submitBtn.textContent = "Submitting...";
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fetch(form.action, { method: "POST", body: new FormData(form) })
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.then(function () { submitBtn.style.display = "none"; successDiv.classList.add("visible"); })
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.catch(function () { submitBtn.disabled = false; submitBtn.textContent = "Submit"; alert("Could not submit. Please try again."); });
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});
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</script>
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<script defer src="https://static.odoo4projects.com/agent-odoo4projects/agent.js"></script>
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