diff --git a/public/support.html b/public/support.html
index 11137dd..9c4c836 100644
--- a/public/support.html
+++ b/public/support.html
@@ -227,7 +227,7 @@ Please note: it does not cover general Odoo usage or functional questions.
       // show user message
 
           if (firstMessage) {
-    text = `${text} $uuid:${uuid}`;
+            text = `${uuid}: ${text}`;
     firstMessage = false;
   }
        if(text.toLowerCase().startsWith('/ticket')){