For the fastest help, please read our FAQ first — our support bot can assist with quick fixes like git pull or restarts — or simply send a ticket to our support team for further assistance.
We provide a vanilla Odoo installation, which means your Odoo comes empty but fully ready for you to customize with the apps your business needs. To get started, go to the Apps menu, browse the available apps, and click Install — each app will appear in your main menu once installed, ready to use.
Here are some examples for different types of businesses:
No matter your business type, you can pick the apps that match your needs, and gradually build your Odoo system step by step.
Open the Apps menu, search for the app you want, and click Install. Once installed, the app will appear in your main menu, ready to use. For additional apps not included by default, you can also install them via Git or use our one-click Quick Git feature for faster setup.
All Odoo Community apps are included, and more free apps can be found at odoo-community.org.
To send emails from Odoo, you need to configure an Outgoing Mail Server. Go to Settings → Technical → Email → Outgoing Mail Servers and enter your email server details, such as SMTP server, port, username, and password. You can get the SMTP server information from your domain or email provider. After entering the information, test the connection to ensure it works correctly.
If you also want to receive emails in Odoo, you can set up Incoming Mail Servers under the same menu, using the IMAP/POP3 details from your provider.
Before making any changes, it is advised to set up your outgoing email server to ensure notifications and password resets work correctly.
Your login name is the email address associated with your account. To change it, go to Settings → Users & Companies → Users, select your user, and update the Email field. After changing your login name, you must log in using the new email and your existing password. To change your password, go to the same user settings, click Change Password, or use the "Forgot Password" link on the login page to reset it via email.
No — SSH access is limited to Git operations only. All other management and configuration options are available through our Odoo Settings module.
The backup job runs as a scheduled action within Odoo, ensuring your data is regularly saved. You can access and manage this job only when Development Mode is enabled, which allows you to view technical settings and scheduled actions that are otherwise hidden in the standard interface. This way, you can review, adjust, or trigger backups as needed.
We store backups in slots, which are retained until they are overwritten. Backups are managed using a first-in, first-out (FIFO) queue. When a backup is overwritten, it is permanently deleted. If you need to keep more backups, you can upgrade your contract and purchase additional slots.
To route your domain to Odoo, you first need to update the A record at your domain provider to point to our server's IP address. You can find the A record settings in your domain registrar's control panel under DNS settings. Once the A record is updated, the server will need to be restarted to recognize the new domain.
After updating the A record, add your domain in Odoo: Settings → 4 Server → Domains and enter each domain on a separate line. Check your contract to see how many domain routings are included.
To install Odoo Enterprise, you first need to purchase a separate license from Odoo. Our prepared Git repository already includes an Enterprise folder where you can add the Enterprise addons, which can then be installed via Git.
If you've pushed a new module to the server and it prevents the service from starting, first revert your changes in Git and push the corrected version back to the server. Then open the support chat — you'll need your UUID (sent in the confirmation email). After you tell our chatbot to git pull and restart the server, you'll receive a confirmation email; once confirmed, we'll bring your Odoo instance back online.
This usually happens because the server has not been restarted after routing your domain to our service. Simply restart your server — once it comes back online, Odoo will generate the correct SSL certificate for your domain. If the error persists, please submit a support ticket.
No, the Odoo Enterprise License needs to be purchased separately.
You can upgrade your service directly in Odoo by going to Settings → 4 Server → Upgrade. From there, you can choose to move to a higher plan or add additional features individually, such as extra backup slots or additional domain routings.
To migrate your database to our service, please submit a support ticket indicating that you want to migrate. Our team will then send you a link to a secure form where you can upload your database. Once received, we will spin up a new server according to your requirements and provide you with the credentials.
We do not support patch releases (e.g., 18.1 or 17.2) — only the main releases (18.0, 17.0, 19.0) are supported. Our migration service currently supports databases based on Odoo 17, 18, and 19.
Yes, we can help you upgrade your database from older versions to a supported release (17, 18, or 19), but only after reviewing your database to ensure compatibility. Please submit a support ticket to start the process.