**Module:** Discuss

Centralised notes, shared inboxes, and document attachments on every record mean critical information is always one click away.

## Copy

Information organized around records beats information scattered across people. When knowledge lives in someone's head or in their personal inbox, it disappears when they leave or when they forget. Critical context gets lost between conversations. Onboarding new team members requires reconstructing information that should have been recorded. The business's knowledge stays fragile because it's stored in human memory instead of structured systems.

This module centralizes information where it belongs. Centralized notes attach context to records, not to personal files. Shared inboxes ensure information flows through shared spaces, not personal ones. Document attachments on every record create a complete history of relevant files. Information becomes permanently accessible because it lives in the system, not in people's memories.

For copywriters: Focus on the knowledge fragility problem—how information stored in people's heads and inboxes becomes inaccessible when it's needed most. Position centralized storage as the mechanism that makes knowledge permanent and accessible. The audience should recognize the knowledge they've lost from departed employees and the context they've missed because information wasn't attached to records.

## Ideas

- **Angle:** Make knowledge permanent—centralized storage that keeps business information accessible, not fragile
- **Audience:** Business owners, operations directors, team leads, HR managers concerned with knowledge retention
- **Pain points:** Lost knowledge, onboarding struggles, missing context, fragile information, information in the wrong place
- **Outcomes:** Permanent knowledge, accessible information, faster onboarding, complete records, reduced knowledge loss
- **Vertical spins:** Professional services (client knowledge), legal (case files), healthcare (patient records), manufacturing (process documentation)